At Reds Rolls, we take pride in delivering the authentic taste of Australia to our customers in Roselle, Illinois, and beyond. To ensure your experience is as smooth and satisfying as our freshly baked goods, please review our Shipping and Returns Policy carefully before placing your order.
Shipping Policy
- Shipping Area
We currently offer:
- Local Pickup at our bakery in Roselle, IL
- Local Delivery within a [X-mile radius] of our location
- Shipping of select non-perishable items (e.g., merchandise, vouchers) across the U.S.
Note: Due to the perishable nature of our baked goods, we do not ship fresh items (e.g., bread, salad rolls, slices, sausage rolls) outside of our local delivery zone.
- Local Pickup
Customers may place orders online or via phone and collect them at:
976 W Lake St, Roselle, IL 60172
Pickup times: [Insert operating hours]
Please bring your order confirmation email or number.
- Local Delivery
- Delivery is available within a [X-mile radius] of our bakery.
- A flat delivery fee of $15 may apply.
- Delivery times are scheduled Monday through Saturday, excluding public holidays.
- Orders must be placed by [Insert cut-off time] for same-day delivery.
- Processing Time
- Orders are typically processed within 24 hours.
- Large or custom orders may require 1–2 business days advance notice.
- During holidays or high-demand periods, additional time may be needed.
- Shipping of Non-Perishable Items
If applicable, non-perishable items (e.g., merchandise or gift cards) are shipped via USPS, UPS, or FedEx.
- Standard shipping time: 3–7 business days
- Expedited shipping options may be available at checkout
- A tracking number will be provided via email
Returns, Refunds, and Exchanges
- Perishable Goods Policy
Due to food safety regulations and the perishable nature of our products, we do not accept returns or exchanges on baked goods or food items unless:
- The item received was incorrect or
- The item arrived damaged or spoiled due to our error
If there is a problem with your order, please contact us within 24 hours of receiving it. Be prepared to provide:
- Your order number
- A description of the issue
- Photo evidence (if applicable)
We will review each case individually and may offer one of the following remedies:
- A replacement item
- A credit for a future purchase
- A full or partial refund (at our discretion)
- Non-Perishable Items (e.g., Merchandise, Gift Cards)
- Returns accepted within 14 days of delivery
- Items must be unused, in original packaging, and accompanied by proof of purchase
- Customers are responsible for return shipping costs (unless the return is due to our error)
Refunds for eligible non-perishable items will be issued to the original payment method within 5–7 business days after receipt and inspection.
- Order Cancellations
- Orders may be cancelled within 1 hour of placement by contacting us directly via phone or email.
- Custom or bulk orders must be cancelled at least 24 hours in advance.
- Orders already prepared or in transit cannot be cancelled.
Important Notes
- Allergen Notice: Our bakery products may contain or come into contact with common allergens such as dairy, nuts, eggs, soy, and wheat. We are not liable for allergic reactions—please read product descriptions and ask before ordering.
- Customer Satisfaction Guarantee: If you’re unsatisfied with your purchase for any reason, please contact us at (505) 392-0111 or contact@redsrolls.com. We’ll do our best to make it right.
Contact Us
If you have any questions about our Shipping & Returns Policy, feel free to reach out to us:
Reds Rolls
976 W Lake St, Roselle, IL 60172
Email: contact@redsrolls.com
Phone: (505) 392-0111