Refund & Returns Policy

Our Commitment to Quality

We take pride in serving fresh, quality food and beverages. If something isn’t right with your order, we want to make it right.

Food Safety Standards

For health and safety reasons, we cannot accept returns of food or beverages once they have left our shop. All our products are made fresh daily with perishable ingredients, and we follow strict food safety guidelines.

If Something Goes Wrong

We understand that mistakes happen. If there’s an issue with your order, please let us know straight away so we can help.

Contact us if:

  • Your order is incorrect or incomplete
  • An item is not as described
  • You received the wrong item
  • Your food arrived in unsatisfactory condition

How to reach us:

Contact us within 2 hours of receiving your order by phone, email, or in person at our shop. Please have your order number and receipt ready.

Resolution Options

Depending on the situation, we may offer:

  • A replacement item
  • A credit towards a future purchase
  • A refund to your original payment method

We’ll work with you to find the best solution.

Online Orders

If you’ve placed an online order for pickup and need to cancel, please contact us as soon as possible. We prepare orders fresh when they come in, so cancellations must be made before we begin preparation.

Allergies and Dietary Requirements

Please inform us of any allergies or dietary requirements when placing your order. While we take care to accommodate special requests, we cannot guarantee a completely allergen-free environment. If you have concerns about ingredients or preparation, please ask before ordering.

Our Promise

Your satisfaction matters to us. If you’re not happy with something, give us the chance to fix it. We’re here to serve you great food and provide excellent service.

Questions?

If you have questions about this policy or need assistance with an order, please don’t hesitate to get in touch. We’re here to help.