At Reds Rolls, we are committed to safeguarding the privacy and security of your personal information. This Privacy Policy explains how we collect, use, share, and protect the personal information you provide when you visit our website www.redsrolls.com (“Site”), make purchases, contact us, or otherwise engage with our services. By using our Site, you agree to the practices described in this Policy.
- Information We Collect
We may collect the following types of personal and non-personal information:
- Personal Information
You may voluntarily provide us with the following:
- Full Name
- Email Address
- Phone Number
- Mailing/Billing Address
- Payment Information (processed securely via third-party payment processors)
- Order History
- Special Instructions or Dietary Notes
- Account Login Details (if applicable)
- Automatically Collected Information
When you visit our Site, we may collect:
- IP Address
- Browser Type and Version
- Device Type and Operating System
- Pages Viewed
- Time Spent on Site
- Referral URL
- Cookies and Tracking Technologies (see Section 5)
- How We Use Your Information
We use your information to:
- Fulfill orders and process transactions
- Communicate with you about your purchases
- Send newsletters, promotions, and updates (if you opt in)
- Improve the Site and personalize your experience
- Analyze website usage and customer behavior
- Respond to customer service inquiries or requests
- Comply with legal and regulatory obligations
- How We Share Your Information
We do not sell, rent, or trade your personal information. However, we may share your information with:
- Service Providers: Payment processors, email marketing platforms, delivery couriers, website hosting, and analytics services. These third parties are required to use your data only to perform services on our behalf.
- Legal Obligations: We may disclose your information if required to comply with applicable laws, regulations, legal processes, or governmental requests.
- Business Transfers: In the event of a merger, sale, or acquisition, customer data may be transferred as part of the business assets.
- Data Security
We take reasonable and appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:
- Secure Sockets Layer (SSL) encryption for all data transmissions
- Secure third-party payment processors (we do not store your credit card information)
- Limiting access to your personal data to authorized personnel only
- Regular monitoring of our website for vulnerabilities
Please note, no system is 100% secure, and we cannot guarantee the absolute security of your information.
- Cookies and Tracking Technologies
We use cookies and similar tracking technologies (e.g., pixels, web beacons) to:
- Enhance user experience
- Remember your preferences
- Understand website usage
- Deliver relevant promotions
You can set your browser to refuse cookies or alert you when cookies are being sent. However, some parts of the Site may not function properly without cookies.
- Email Marketing and Communications
If you opt in to receive emails from us, we may send you:
- Promotional offers
- Newsletters
- Event announcements
- Customer satisfaction surveys
You can unsubscribe at any time by clicking the “Unsubscribe” link in our emails or by contacting us directly.
- Children’s Privacy
Our Site is not intended for children under the age of 13, and we do not knowingly collect personal data from children. If we become aware that we have inadvertently received information from a child under 13, we will delete such information as soon as possible.
- Your Privacy Rights
a. Illinois Residents
We comply with the Illinois Personal Information Protection Act (PIPA). As a resident, you have the right to:
- Know what personal data we collect and how we use it
- Request correction or deletion of inaccurate data
- Opt out of marketing communications
- Be notified in the event of a data breach involving your information
b. California Residents
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA).
Please contact us to exercise any of your rights under applicable privacy laws.
- Data Retention
We retain your personal information only as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
When no longer needed, your data will be securely deleted or anonymized.
- Third-Party Links
Our Site may contain links to other websites. We are not responsible for the privacy practices of those third-party sites. We encourage you to read their privacy policies before providing any personal information.
- Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. The revised policy will be posted with an updated “Effective Date.” Continued use of the Site after changes have been made constitutes acceptance of the new policy.
- Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:
Reds Rolls
976 W Lake St, Roselle, IL 60172
(505) 392-0111
contact@redsrolls.com