Terms and Conditions
Last updated: 12 October 2025
Welcome to Reds Rolls. By accessing our website and using our services, you agree to these Terms and Conditions. Please read them carefully before placing an order.
General Terms
These terms apply to all visitors, users, and customers of Reds Rolls, both in-store and online. By using our website or services, you accept these terms in full.
Online Ordering
Order Acceptance
When you place an online order, you are making an offer to purchase our products. We reserve the right to accept or decline any order for any reason, including product availability, pricing errors, or suspected fraud.
Order Confirmation
You will receive an email confirmation when your order is received. This confirmation does not constitute acceptance of your order. Your order is accepted when we begin preparing it for pickup.
Pickup Orders
All online orders are for pickup only. You must collect your order at our shop during business hours. Please arrive during your selected pickup time window. If you cannot pick up your order as scheduled, please contact us as soon as possible.
Order Changes and Cancellations
To modify or cancel an order, contact us immediately. We cannot guarantee changes or cancellations once preparation has begun. Cancellation requests must be made at least 30 minutes before your scheduled pickup time.
Pricing and Payment
Prices
All prices are listed in US dollars and include applicable taxes unless otherwise stated. We reserve the right to change prices at any time without notice, but price changes will not affect orders already placed.
Payment
Payment is required at the time of online ordering. We accept major credit cards and other payment methods as displayed on our website. Payment is processed through secure third-party payment processors.
Pricing Errors
If a product is listed at an incorrect price due to an error, we reserve the right to refuse or cancel orders for that product. If your order is cancelled, we will notify you and provide a full refund.
Product Information
Accuracy
We strive to provide accurate product descriptions, images, and ingredient information. However, we do not warrant that product descriptions or other content on our website is completely accurate or error-free.
Availability
All products are subject to availability. If an item you ordered is unavailable, we will contact you to offer a substitute or refund.
Food Preparation
All food items are prepared fresh daily in our kitchen. We take care with food preparation, but we cannot guarantee a completely allergen-free environment.
Allergies and Dietary Requirements
You are responsible for informing us of any allergies or dietary requirements when placing your order. While we take reasonable care to accommodate special requests, we work with common allergens including wheat, dairy, eggs, nuts, and soy. If you have severe allergies, please consult with our staff before ordering.
Food Safety
Perishable Products
Our products are made with fresh, perishable ingredients and contain no preservatives. For food safety, please consume products promptly and store them properly. We are not responsible for products once they leave our premises.
Handling
Once you collect your order, you are responsible for its safe handling and storage.
Refunds and Returns
Due to food safety regulations, we cannot accept returns of food products. Please see our Refund and Returns Policy for information about order issues or concerns.
Intellectual Property
All content on this website, including text, images, logos, and designs, is the property of Reds Rolls and is protected by copyright laws. You may not reproduce, distribute, or use any content without our written permission.
Limitation of Liability
To the fullest extent permitted by law, Reds Rolls shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability shall not exceed the amount you paid for your order.
Health and Safety
We follow all local health and safety regulations. However, consuming food always carries some inherent risk. By purchasing our products, you accept this risk.
User Conduct
When using our website, you agree to:
- Provide accurate and complete information
- Not engage in fraudulent activity
- Not interfere with the proper functioning of our website
- Not attempt unauthorised access to our systems
We reserve the right to refuse service or cancel orders from users who violate these terms.
Privacy
Your use of our website is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect and use your information.
Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes are posted constitutes acceptance of the modified terms.
Governing Law
These Terms and Conditions are governed by the laws of [Your State/Territory]. Any disputes shall be resolved in the courts of [Your Jurisdiction].
Severability
If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full effect.
Contact Information
If you have questions about these Terms and Conditions, please contact us:
976 W Lake St, Roselle, IL 60172
(630) 380-0541
contact@redsrolls.com
Reds Rolls
By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.